Return Policy

Our return policy is part of and must be read in conjunction with our general terms and conditions of sale. We reserve the right to update this return policy at any time.

 

Returning Clothing

 

We accept returns on all clothing items purchased via EnochLaurent.com. Please ensure you handle the items with care when trying them on and that all security seals and tags remain intact. You have 14 days from the date you receive your order to initiate a return. Please note that all return shipping costs are your responsibility. Contact us at info@enochlaurent.com to initiate a return, including your order number and the reason for the return.

 

Incorrect Item Received

 

We apologize if you have received the wrong item by mistake. This rarely happens, and we aim to resolve the issue as quickly as possible. To receive a refund or replacement, the incorrect item must be returned in the same condition as received and within 14 days of receipt.

 

Damaged or Faulty Items

 

We are sorry if you have received a damaged or faulty item. We understand how frustrating this can be and aim to resolve the issue quickly. If you believe your item is faulty, please contact us at info@enochlaurent.com with a detailed description of the defect as soon as you discover it. We will then advise you on the next steps. Our returns policy for faulty items adheres to your statutory rights.

 

Item Not Received

 

We apologize if you have not received your order. This is uncommon, and we will resolve the issue as quickly as possible. To receive a refund or replacement, please notify us within 14 days of receiving the dispatch confirmation email.

 

Return Conditions

 

As a consumer, you are entitled to a 14-day withdrawal period. This means you will receive a full refund if you are not satisfied with the product. The product must not be used; it may only be unpacked or lightly tested to determine if it meets your expectations. If the product has been used beyond what is necessary to assess its characteristics and functionality, we reserve the right to deduct depreciation costs. All accessories and packaging materials must be included.

 

The returned product must be in its original packaging and securely packed in sturdy outer packaging. Any damage during transport will be your responsibility. You are responsible for covering the return shipping costs. Returns are allowed within 14 days after delivery. Once we receive your return, we will process your refund within 14 days.

 

Free Items with Your Order At Enoch Laurent,

we sometimes include complimentary items with your order to enhance your shopping experience. We hope you enjoy these extras.

However, please note that free items are also subject to our return policy. If you choose to return your order, we kindly ask that you return the complimentary items as well, unused and in their original packaging. This ensures that everyone can continue to benefit from our special offers.

 

Return Shipping Costs

 

Return shipping costs will only be reimbursed if:

• You received an incorrect item, or

• The item is damaged or faulty.

In all other cases, return shipping costs will not be refunded. If an item is found to be in good working order after inspection, the cost of shipping the item back to you will be communicated and charged accordingly. These costs vary depending on the item.

If you have any questions about our return policy, please do not hesitate to contact us at info@enochlaurent.com. We are always here to help!

Thank you for your understanding and for choosing Enoch Laurent!