Privacy policy

Enoch Laurent is dedicated to safeguarding your privacy. This policy outlines what personal data we collect, how we use it, and your rights regarding your information.

What Personal Data Do We Collect?

We collect personal data through direct interactions with you and when you use our website. This may include:

Information provided during site use, such as your name, contact details, gender, product reviews, and any data you add to your account profile.
Payment and transaction details when you make purchases, including billing information, delivery addresses, and credit/debit card details.
Records of your communication with us, such as when you contact our customer service team or interact with us via social media.
Data provided when you participate in competitions, surveys, or promotions.
Automatically collected information through cookies and tracking technologies, such as pages visited, links clicked, and the device you use to access the site.
Location data, where you provide consent. If you shop in-store, we may combine in-store information with online data.

How Do We Use Your Personal Data?

We use your data based on your interactions with us and the permissions you provide. Purposes include:

Fulfilling your orders and managing your account.
Addressing your inquiries, complaints, or customer service requests.
Personalizing your experience on our site, based on your purchase history and browsing behavior.
Improving our website and monitoring its performance.
Conducting market research and gathering product feedback.
Sending marketing communications and showing targeted advertising, subject to your consent.
Ensuring site security, fraud prevention, and protecting our rights and interests.
Complying with legal and regulatory obligations.

We process your data under the following legal grounds:

Performance of a contract (e.g., processing orders and payments).
Your consent (e.g., marketing preferences or optional account details).
Legitimate business interests, such as improving our services and personalizing content to enhance your experience.

Marketing Communications

With your permission, we may send you marketing communications via email, phone, or post. These messages might be tailored to you based on your past purchases, browsing activity, and other relevant data.

You can opt out of receiving marketing at any time by:

Clicking the “unsubscribe” link in our emails.
Updating your marketing preferences in your account settings.
Contacting us at info@enochlaurent.com.

Please note, even if you opt out of marketing, we may still send you service messages (e.g., order confirmations, delivery updates).

You may also see advertisements for our site on social media or third-party websites. These ads are based on cookies and other tracking tools. You can adjust your cookie settings on your browser or within third-party platforms to manage these preferences.

Who Do We Share Your Data With?

We share your personal data only under the following circumstances:

With third-party service providers such as payment processors, couriers, and technical support teams.
With professional advisors, including legal and accounting services.
With fraud detection and prevention partners.
With law enforcement or regulatory authorities when required by law.
In the event of a business sale or transfer, where customer data may be shared with a buyer under strict confidentiality terms.
When we have your explicit consent or are legally permitted to do so.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described above. For instance:

Transaction details are kept for tax, billing, and warranty purposes.
Communication records (e.g., complaints) are retained to protect against legal claims.

Once your data is no longer needed, we securely delete or anonymize it. If you unsubscribe from marketing, we retain your email to ensure no further promotional messages are sent.

Children’s Privacy

Our site is not intended for individuals under 18, and we do not knowingly collect data from minors.

Cookies

We use cookies and similar technologies to enable website functionality, measure performance, and deliver personalized advertising.

Your Rights

You have the following rights regarding your personal data:

Access: Request access to your personal information.
Correction: Ask us to correct or update your data.
Deletion: Request the erasure of your personal data where applicable.
Objection: Object to the use of your data for certain purposes, including marketing.
Portability: Request transfer of your data to another provider.

If you wish to exercise any of these rights, or have questions about your data, please contact us using the details below. Note that certain legal limitations may apply to these rights.

Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact us:

Email: info@enochlaurent.com